Help

Support

We are here to help families learn without friction.

Contact

Email us at ola@pinti.com.br. If your message is about a purchase, include your device type, store used and a description of the issue. Do not send full card details.

Restore purchases

If you already bought a premium area (such as syllables) and it does not show as unlocked, open the parents area, go to Settings and tap Restore purchases. Use the same Apple or Google account used for the original purchase.

Reset progress

You can restart your activity progress from the app's settings. You can also remove app data through your device settings.

Common issues

If something does not load, close and reopen the app, check your connection and try again. For purchases, make sure you are using the same store account.